Hear the problem before the internet does
An unhappy customer can tell you privately from the same page. The review buttons never move.
Most complaints are small and fixable, and most people would rather tell you than write about you. FiveStariz puts a private form on the same page as the review buttons, so the quiet complaint reaches you in seconds. What it will not do is hide the review buttons from people who are unhappy.
How it works
It reaches you straight away
By email, by text, or into Slack or Teams.
You can answer in the app
Reply by text or email, and the whole conversation stays on the request.
The review buttons stay put
Everyone sees the same page. Hiding review buttons from unhappy customers is gating, and Google can remove your reviews for it.
Share your words, if you want it
Happy customers can leave a short testimonial too, as well as the review, never instead of it.
Feedback, answered
So an angry customer can still post publicly?
Yes, and that is deliberate. You hear about it within seconds, which usually gives you time to put it right.
Where does private feedback go?
To email and text, and to Slack or Teams if you connect them.
Can I turn the private form off?
Yes, per location. Most businesses leave it on.
Try it on your own customers
Add your business, send 1 request to your own phone, and see the whole thing end to end.