Everything people ask us
If your question is not here, write to us and we will answer it, and probably add it.
What it is
What is FiveStariz?
Review request software for local business. It asks your customers for a review by text or email, at a moment you choose, and gives them a page with your review buttons on it.
Who is it for?
Businesses with customers and a Google listing: trades, clinics, salons, garages, shops, restaurants, law firms. Also agencies who run this for 10 or more clients.
What does it not do?
It does not collect your reviews into an inbox, it does not write replies for you, and it does not put a widget on your website. It asks, and that is all.
Why so narrow?
Because the asking is the part that actually changes your review count, and because doing 1 thing keeps the price at $19 instead of $299.
Getting started
How long does it take to set up?
About five minutes. Add your business, paste your Google review link, send a test request to your own phone.
Do I need my Google login?
No. You only need your public review link, and FiveStariz can find your listing by name.
Can I import past customers?
Yes, up to 5,000 rows. Every row is checked, you see what would be skipped and why, and sending is spread over days.
Is there a mobile app?
The app runs in a phone browser and is built for it. There is nothing to install.
Asking for reviews
Is asking for reviews against Google rules?
No. Asking customers for honest reviews is allowed. Offering a reward is not, and neither is only asking the happy ones. FiveStariz blocks reward wording and always shows the review buttons to everyone.
How many reviews will I get?
We will not pretend to know. It depends on your trade, how many customers you have and how soon you ask. What we can tell you is what happened with your own sends: asked, opened, reviewed.
Can I ask by WhatsApp?
There is a WhatsApp route through MSG91 for accounts that bring their own, and it has not been tested against a live account yet. Text and email are the ones we stand behind today.
Will it ask the same person twice?
No. Each request is written down before it is sent, and there is a wait time before anyone can be asked again.
Messages and sending
Can I write my own message?
Yes, per language. It must hold the link, must not offer a reward and must not ask for 5 stars only.
Can I use my own phone number?
Yes. Add your own Twilio account and texts come from your number, with no limit from us.
Can I use my own email server?
Yes. Add your SMTP details and emails come from your address.
What about STOP replies?
Respected everywhere, for good. We also answer HELP with your business name, which carriers require.
Price and billing
How much is it?
Solo $19 a month, Pro $29, or $5 per location a month from 10 locations with white label included.
Is there a free plan?
Yes, after the trial. 1 location, your review page, your QR code and email asks, with no texts.
Can I cancel?
Any time. Your account runs to the end of the month you paid for, then drops to free. Nothing is deleted.
Do you charge for extra users?
No. Pro includes 3 logins and the per location plan has no user limit.
Data and safety
Where is my data?
On our own server, in a Postgres database, backed up. Your customers’ details are only used to send what you asked us to send.
Do you sell data?
No. We do not sell, share or rent customer details to anyone.
Is it alright for a clinic?
Healthcare mode blocks care words, adds a BAA, keeps the log free of detail and removes old contacts on a schedule you set.
Can I delete everything?
Yes. Ask and we remove your account and its data.
Still wondering about something?
Write to us. A person answers, usually the same day.