Healthcare mode for clinics and practices
Care words blocked in every message, a BAA on file, a cleaned log, and old contacts removed on a timer.
A patient list is health information, and a review request has to say nothing about the care. Healthcare mode makes that difficult to get wrong by accident. It blocks the words, keeps the record, and deletes what you no longer need.
How it works
Care words cannot be used
Treatment, surgery, therapy, implant, root canal and the rest are blocked in messages and in automations. The editor stops you rather than warning you afterwards.
A Business Associate Agreement
Accept the BAA in the app and it is recorded with the date and the person who accepted it. You get a copy.
Old contacts removed automatically
Set how long you keep a patient contact and anything older goes, on a timer, without anyone remembering to do it.
An audit log of who saw what
Every sign in and every look at a patient record is written down, so you can answer the question later.
We do not post replies
The biggest real fines in this area have come from replies to reviews that revealed patient details. A practice answers a 1 star review, mentions the treatment, and that is a disclosure.
- We never post a reply for you. There is no AI reply button and no auto responder, in healthcare mode or outside it.
- We never draft one either. A drafted reply mentioning the visit is the same risk with an extra step.
- Messages say nothing about the care. Blocked words are blocked, not merely discouraged.
- This is not legal advice. Have your own lawyer read the BAA and your setup. We have written down what we do and what we do not.
Healthcare, answered
Will you sign a BAA?
Yes. You accept it in the app and we keep a copy with the date. If your lawyer wants changes, send them to us before you sign up practices.
Is a review request marketing under HIPAA?
Most lawyers treat it as health care operations rather than marketing, because you are contacting your own patient about care they already had. That is not us giving you legal advice, and your lawyer should confirm it for your setup.
Can I reply to patient reviews from inside FiveStariz?
No. We show you the review and you answer it on the site that holds it. That is a deliberate choice for exactly this reason.
The rest of it
Try it on your own customers
Add your business, send 1 request to your own phone, and see the whole thing end to end.