Collect words you are allowed to use
A written testimonial with proper permission, kept separate from your public reviews.
A Google review belongs on Google. A testimonial is something a customer writes for you to use on your website and your leaflets. Both are useful and they are not the same thing. FiveStariz asks for a testimonial after the review buttons, never instead of them.
How it works
It comes after the review buttons, always
The customer sees where to review you first. The testimonial box is extra, further down, and skipping it costs nothing.
Permission in writing, in plain words
The consent line says exactly where their words may appear and what name will be shown. They tick it or they do not.
You choose the name shown
Full name, first name and initial, or first name only. Whatever they agreed to is what appears.
Nothing goes public until you approve it
Every testimonial waits for you. Approve it, leave it, or delete it entirely.
Because a review is not yours to move
Some tools collect a "review" onto their own page and count it as a win. The business did the work and the platform keeps the asset, while your Google listing stays where it was.
- Your review buttons always come first. Google, Facebook or whichever sites you chose.
- A testimonial never replaces a review. It is an extra question after the main one.
- We do not host a review page pretending to be a review site. Housecall Pro splits a share of requests onto a page on their own domain by default, and we think that is the wrong way round.
- Delete it and it is gone. It was a favour from your customer, not our data.
Testimonials, answered
Is a testimonial the same as a review?
No. A review lives on Google or another public site and anyone can read it there. A testimonial is words a customer gave you to use in your own marketing, with permission.
Can I use a testimonial on Google?
No, and you should not try. Posting a customer's words to Google yourself is a fake review, whatever the intention. The review has to come from them.
What if someone changes their mind?
Delete it and it is removed everywhere, including from the website box. We keep a record that it was deleted and not the words themselves.
The rest of it
Try it on your own customers
Add your business, send 1 request to your own phone, and see the whole thing end to end.