From the job finishing to the review going up
Nothing clever is going on here, and that is the point. Here is every step, in order.
You finish the job
A visit ends, an invoice is paid or a matter closes. You send from the app, your team texts a name and number in, or your job software tells FiveStariz by itself.
FiveStariz waits for the right moment
Right now, in 2 hours, or tomorrow morning. Messages are paced so you never look like a robot, and they never go out in the middle of the night.
Your customer gets 1 message
A text or an email with your business name, a thank you, 1 link, and how to opt out. That is all it says.
They tap and they are on the page
Your review buttons, in your order, in their language. Most people are done in under a minute.
Quiet ones get a nudge, once or twice
Up to 3 reminders, which stop the moment they tap, reply or opt out. You choose how many, or none at all.
You see what happened
Asked, opened, reviewed. Who on the team asked. What your best hour to send is. The whole send is logged.
An unhappy customer still sees the review buttons
Plenty of review tools send low ratings to a private form and hide the review buttons. It is called gating. Google can remove every review you have collected for it, and it is the single biggest risk in this category.
- Everyone sees the same page, with the same review buttons.
- Anyone can tell you privately as well, and you hear it within seconds.
- The message checker refuses rewards, and refuses "5 stars only" wording.
- Messages never claim to be from someone they are not.
Setting it up
How long does setting up take?
About five minutes. Add your business, paste your Google review link, and send a request to your own phone to see what customers get.
Do my customers need an account?
No. They tap the link and they are on the page. Nothing to install, nothing to sign up for.
Can I change the wording?
Yes, for every message and every language. The only rules: the message must hold the link, must not offer a reward, and must not promise 5 stars only.
See it with your own business name on it
Add your business, send a request to your own phone, and look at exactly what a customer would get.